I ordered a certified document from "Archives".Paid $88, icludes extra for Fed/X overnight.
I have discovered the overnight means after 3-5 days processing (nowhere on site is this inf. given) but that is not true either. It's now been 7 business days. I have called repeatedly, either to be told lies ("went out yesterday", Fed/X # that doesn't exist) or sent to voicemail (whose message assures return calls in 15 mins, never got one).
Ask for Supervisor, surprise, I got voicemail 5X, still waitng on call back. I became so desperate I requested the call where someone did answer to "promise" me she would call back with inf. Seems a little comical now. Still waiting on that call too.
I emailed C.S. to cancel and refund, this should be fun.
In summary, I'm "pissed".(love the site name).
Monetary Loss: $88.